Dripverse Support

Legal

Terms of Service

Last updated 5 September 2026

These terms cover the Dripverse app and website, and every order you place through them. By making an account or placing an order you agree to them. Please read the part about custom goods: it is the one that matters most.

1. Your account

• You must be 18 or older to place an order.
• Keep your sign-in to yourself. What happens on your account is your responsibility until you tell us it has been misused.
• You can delete your account at any time from the Account tab. See our Privacy Policy for what is kept afterwards and why.

2. Your designs

• You own your designs. Anything you create in Dripverse is yours to keep and use.
• You give us permission to make them. To print, preview and ship your order we need the right to copy, resize and process your design. You grant us that licence for those purposes only.
• Only use what you are allowed to. Do not upload or ask for images, logos, characters, names or likenesses you do not have the right to use. You are responsible for what you order.
• No harmful content. We refuse to print anything hateful, threatening, sexually explicit, illegal, or that infringes someone's rights. We may decline an order for this reason and refund it in full.
• AI is a tool, not a photocopier. The studio generates images from your words. The printed result follows the final preview you approve, but colour, texture and fine detail can differ slightly on fabric.

3. Orders and payment

• Prices are shown in the app before you pay, in the currency shown, with shipping and any tax added at checkout.
• Payment is taken by Stripe when you place the order. Your order is confirmed when we email you.
• Each item is printed to order by our production partner. Production usually takes 2 to 7 business days, then shipping time on top. Estimates are estimates, not promises.
• Check the delivery address before you pay. Once production starts we cannot change it. If a parcel is returned to us because the address was wrong, we will contact you about reshipping at cost.

4. Cancellations, returns and faults

Custom goods cannot be returned for a change of mind. Because every item is made to your design, the usual 14-day cancellation right in the Consumer Contracts Regulations 2013 does not apply once production has started. This is the rule for personalised goods, and it is the trade-off for getting exactly what you designed.

Faulty, damaged or wrong items are on us. If your item arrives damaged, misprinted, the wrong size or the wrong product, email support@dripverse.app within 30 days of delivery with your order reference and photos. We will replace it or refund it, your choice. Your legal rights under the Consumer Rights Act 2015 are not affected by anything here.

If a parcel is lost in transit, tell us and we will reship or refund once the carrier confirms it.

5. Drips

Drips are in-app credits that can be applied to orders when the feature is available. They have no cash value, cannot be transferred or exchanged for money, and expire or change as we say in the app when you receive them.

6. The service

• We work hard to keep Dripverse running, but we do not promise it will be available all the time or free of errors.
• We may change or withdraw features. If we ever shut the service down, we will give you reasonable notice and still deliver any order you have paid for.
• You must not misuse the service, for example by trying to break it, overload it, or use it to harm others.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else the law does not let us limit. Apart from that, our responsibility to you for any order is limited to the amount you paid for that order. We are not responsible for losses that neither of us could reasonably have expected.

8. Law and disputes

These terms are governed by the law of England and Wales. If we cannot sort out a disagreement together, the courts of England and Wales handle it. If you live elsewhere in the UK you may also bring a claim in your local courts. Talk to us first. Nearly everything can be fixed by email.

9. Changes to these terms

We may update these terms. Changes that matter are announced in the app or by email before they take effect. The version that applies to an order is the one shown when you placed it.