Legal

Privacy Policy

Last updated 21 September 2026

Dripverse is an app where you design custom clothing with an AI studio and we print and ship it. This page explains what data we hold about you, why, and what you can do about it. We keep it plain on purpose.

Who is responsible. STREAMVERSE LTD, a company registered in England and Wales (company number 16374315), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We are the data controller.

How to reach us. support@dripverse.app

1. What we collect

Account. Your email address, and a sign-in method: a password, or Google or Apple sign-in. If you use Apple's private relay, we only see the relay address.
Your designs. The prompts and messages you type in the design chat, images you upload as inspiration, the images the AI generates for you, and the print-ready files made from them.
Orders. What you ordered, size and colour, the delivery name, address and phone number you give us, and the order's status and tracking.
Payment. Handled by Stripe. We never see or store your full card number. We keep Stripe's reference for the payment.
Notifications. A device push token, only if you allow notifications.
Diagnostics. If the app crashes or the server fails, an error report with device model, operating system, app version and the technical trace. It never includes card details.
Server logs. IP address, time and the request made, kept briefly for security.

The website uses no analytics or advertising cookies. The app contains no advertising trackers.

2. Why we use it, and the legal basis

Purpose	Data	Basis (UK GDPR)
Run your account and the design studio	Account, designs	Contract
Make, ship and support your order	Orders, payment reference, designs	Contract
Tell you an order was paid or shipped	Email, push token	Contract; consent for push
Keep the service secure and fix faults	Diagnostics, server logs	Legitimate interests
Meet tax and accounting law	Order and payment records	Legal obligation
Early-access emails you signed up for on this site	Email	Consent, withdraw any time

3. Who we share it with

We use a small number of providers to run Dripverse. Each one only gets what it needs for its job.

Provider	Job	What it receives	Where
Supabase	Database, sign-in, file storage	Account, designs, orders	EU (Ireland)
Stripe	Payments	Payment details you enter, email, amount	US / EU
Printful	Printing and shipping	Delivery name, address, phone, the print file, the items	EU / US
Anthropic	The design conversation	Your chat messages and prompts, not your name or email	US
OpenAI, Ideogram, Recraft	Image generation and upscaling	The design prompt, the image and any reference picture you add, not your name or email	US
Resend	Sending email	Your email address and the message	EU / US
Expo	Push notifications, app updates	Push token	US
Sentry	Crash and error reports	Diagnostics	EU (Germany)
Hetzner, Cloudflare, Vercel	Hosting and network	Server logs	Germany / global

Where a provider is outside the UK, we rely on the UK International Data Transfer Agreement or the provider's equivalent safeguards. We never sell your data and we do not share it with advertisers.

4. How long we keep it

Account and designs. Until you delete your account.
Orders and payment records. Six years after the order, because UK tax law requires it. After you delete your account these records no longer carry your name or email.
Server logs. Up to 30 days.
Crash reports. Up to 90 days.

5. Deleting your account

Open the app, go to Account, and tap Delete my account. This removes your sign-in, your designs, your chat history, saved addresses and notification settings, straight away. Orders you already placed still ship and stay in our records without your name or email, as section 4 explains. You can also ask us by email and we will do it for you.

6. Your rights

You can ask us to show you the data we hold, correct it, delete it, send you a copy, or stop using it in a certain way. Email support@dripverse.app and we answer within one month. If you are unhappy with our answer you can complain to the UK Information Commissioner's Office at ico.org.uk.

7. Children

Dripverse is not aimed at children. You must be 18 or older to place an order. If you believe a child has given us data, email us and we will remove it.

8. Changes

If this policy changes in a way that matters, we tell you in the app or by email before it takes effect. The date at the top always shows the current version.