Help
A real person answers. Usually within one business day.
Email us: support@dripverse.app
Include your order reference if it is about an order. You find it in the app under Orders, and at the top of your confirmation email.
Open the app, go to Orders, and tap the order. It shows whether it is being printed, has shipped, and the tracking link once the carrier has it. You also get an email the moment it ships. Printing usually takes 2 to 7 business days before shipping starts.
Sorry. That one is on us. Email us within 30 days of delivery with the order reference and a couple of photos. We replace it or refund it, whichever you prefer.
Email us straight away. If printing has not started we can usually cancel and refund. Once it has started we cannot, because the item is made to your design. The same goes for the delivery address, so please check it before you pay.
On the sign-in screen tap Forgot password? after typing your email. We send you a link to choose a new one. You can also sign in with the Email me a sign-in link button, which needs no password at all.
In the app, open Account and tap Delete my account. It removes your sign-in, designs, chat history and saved addresses right away. Orders you already placed still ship and stay in our records without your name, as our Privacy Policy explains. If you would rather we do it, email us from the address on the account.
Tell us what you tapped, what you expected, and what happened instead. A screenshot helps. If the app crashed, it has probably already sent us a report, and your message lets us match it up.
Dripverse is run by STREAMVERSE LTD, registered in England and Wales, company number 16374315, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.